Responsible Gambling at SlapKong Casino
We take responsible gambling seriously and are committed to helping players keep play safe and under control. At SlapKong we provide clear tools, practical limits and support so you can enjoy gambling responsibly. If play ever stops being fun, we will work with you to reduce risk and restore control.
Our player protection principles
We focus on prevention, early intervention and support. That means running age and identity checks, offering a range of activity‑control tools, monitoring for signs of harm and responding quickly to concerns raised by players or staff. We respect your choices and act to limit activity when a player asks for help or when behaviour suggests risk.
Activity-control tools
We offer a selection of controls you can set yourself from your account dashboard or by contacting support. These include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account
- Loss and wager limits - limit the amount you can lose or stake over a chosen period
- Time and session controls - reality checks, session reminders and automatic log-outs to manage time spent
- Temporary cool-off - short breaks from the account when you need time away
- Long-term self-exclusion - a formal block on access for an extended period if you need it
- Self-assessment tools - simple checks to help you reflect on your gambling habits
How to set or change limits
Limits can be set in Account Settings under Responsible Gambling. Choose the type of limit you want, select the amount and the period, and confirm. Most changes take effect immediately, though some restrictions may include a brief delay to prevent impulsive increases. If you need help setting limits, contact our support team via live chat or email at [email protected].
Self-exclusion and account breaks
If you decide you need a longer break, you can request self-exclusion. When you self-exclude your account will be closed to gameplay and marketing contact will stop. Self-exclusion can be temporary or for a longer period depending on what you choose. After a long exclusion you will need to contact support to discuss account re‑opening and any verification steps.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, spending more than intended, hiding activity, borrowing to gamble, disrupted sleep or work, or gambling to cope with stress. If you notice these signs in yourself or someone close to you, take action early.
Tips for staying in control
Set limits before you start, stick to a budget, take regular breaks, avoid betting under the influence and use reality checks. Treat gambling as entertainment, not a way to make money, and talk to someone you trust if you’re worried.
Professional help and support organisations
If you need specialist support, consult recognised organisations such as GamCare or Gamblers Anonymous in the UK. These services offer confidential advice, counselling and helplines. If you require immediate assistance, contact local health services or emergency services as appropriate. For account support or to discuss self-exclusion, get in touch at [email protected].