User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of SlapKong. They explain the legal relationship between you and us, how accounts should be used, and the basic requirements for playing and betting on our site. By registering or using our services you agree to follow these terms and any other policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not share login details. We may require verification of identity and address at any time and will restrict activity until satisfactory documents are provided. You must notify us immediately of any unauthorised access.

Verification and limits

We may request a passport, driving licence, utility bill or similar documents to confirm identity. While verification is pending, deposits, bets or withdrawals may be limited. You can set personal deposit and spending limits in your account settings and we may apply additional controls where required for security or regulatory reasons.

Eligibility requirements

To use SlapKong you must be at least 18 years old and permitted to gamble by the laws that apply where you live. You must provide accurate personal information on registration. Accounts opened by persons under the legal age or from prohibited jurisdictions will be closed and any funds subject to review.

Acceptable platform use

Use the platform in a lawful and fair manner. You must not attempt to manipulate games, use automated tools or engage in bonus abuse, collusion or fraudulent behaviour. Multiple accounts by the same person, household or device are not permitted and may be closed. We reserve the right to suspend or close accounts where misuse is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. Bonus funds are distinct from real-money balances and may carry wagering requirements, maximum bet limits and game restrictions. If you cash out before meeting promotional conditions, remaining bonus funds may be forfeited. We may refuse, withhold or reclaim promotional amounts where we reasonably suspect abuse.

Deposits and withdrawals

Accepted payment methods are shown in the cashier. Deposits are normally credited instantly; withdrawals are subject to verification checks and processing times which may vary by method. We may require additional documentation before approving a withdrawal. We reserve the right to set minimum and maximum transaction amounts and to apply temporary holds where necessary to investigate activity.

Withdrawal checks

All withdrawals are subject to standard anti-money-laundering and fraud checks. If we need further information to process your request we will contact you. Failure to provide required documents may result in delayed or refused withdrawals.

Dispute resolution

If you have a complaint please contact our support team at [email protected]. We aim to acknowledge receipt promptly and investigate complaints fairly. If you are not satisfied with our response we will explain available escalation steps and any independent adjudication options where applicable.

Updates to terms and conditions

We may update these terms from time to time. We will notify active account holders of material changes by email or site notice. Continued use of the service after notice constitutes acceptance of the revised terms. It is your responsibility to review the latest version regularly.