User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use SlapKong. We are committed to respecting your privacy and keeping your data secure. The policy describes the types of information we gather, how we use it, who we may share it with, and the choices available to you as a user in the United Kingdom.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, email address, telephone number, residential address and payment details. We also collect identity documents and proof of address where required to verify age and prevent fraud.

Technical data

We collect device and technical information including IP address, browser type, device identifiers, operating system, pages visited and interaction logs. This helps us deliver the service, troubleshoot issues and improve site performance.

Transactional and activity data

We record account activity such as deposits, withdrawals, transaction history, bets and game activity. This information supports account management, payments, dispute resolution and compliance with legal obligations.

How we use your information

We use personal and technical data to provide and operate the site, process payments, verify identity, prevent fraud and comply with legal requirements. We also use information to communicate account updates, respond to support enquiries and provide customer service. Limited analytics and marketing communications may be sent with your consent.

Data protection practices

We implement industry-standard technical and organisational measures to protect information, including encryption for data in transit, secure storage and access controls. We restrict access to personal information to authorised staff and service providers who need the data to perform their duties. While we take all reasonable steps, no system is entirely risk-free.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, run analytics and deliver personalised content. Cookie types include essential cookies, performance cookies, functionality cookies and targeted advertising cookies. You can manage cookie preferences through your browser settings or via the cookie banner on our site. Disabling some cookies may affect functionality.

Sharing information with third parties

We share information with third-party service providers such as payment processors, identity verification services, fraud prevention partners, analytics providers and hosting suppliers. These parties process data on our behalf under contractual safeguards. We may also disclose data where required by law or to protect legal rights.

User rights

UK users have rights over their personal data, including the right to access, correct, restrict or erase personal information, and the right to withdraw consent where processing is based on consent. You may also request data portability or object to certain processing activities. To exercise rights, contact our support team using the details below.

Access, correction and deletion

If you wish to access, update or delete your data, please contact us. We will respond in line with applicable data protection rules. In some cases we may need to retain certain records to comply with legal or regulatory obligations.

Contact and complaints

To exercise your rights or for privacy enquiries contact: [email protected]. If you remain dissatisfied you may raise a complaint with the relevant data protection authority.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site with an updated effective date. We recommend you review this page periodically to stay informed about how we handle your information.